Contact

Do you have a disability or reduced mobility and would like to book train tickets for yourself and your companion, get advice on where to sit on board, information on the accessibility of our trains or even offers and services to make your journey easier?

Contact 3635 (free service + call charge) or, from abroad, 00 33 1 84 94 36 35 (cost of an international call) and then press #45.

Do you have a disability or reduced mobility and need assistance to get on and off the train?

You can call on our station assistance service. It makes your journeys easier on the regional, national and international network.

For more information about the station assistance service, contact Assist'enGare on 32 12 or on +33 (0)9 72 72 00 92 from abroad (free service + call charge).

Do you have a disability or reduced mobility and encounter a problem during your journey? Do you need urgent help?

You can call on the SNCF staff on board your train or at the station, either directly or through a third party.

If you have any difficulties with your assistance on the day of your journey, you can contact the Accessibility Emergency Line (LUA) 24 hours a day, 7 days a week, on the number given in your booking confirmation email (free service + call charge).

Please note, however, that these numbers are not a substitute for the competent public emergency services: fire brigade (18), police (17), ambulance (15) and emergency in Europe (112).

Have you encountered a problem during your trip and would like to make a claim that does not concern the assistance service?

You can send your complaint by post to the following address:
SNCF Voyageurs Customer Relations Department, 62973 ARRAS Cedex 9

Would you like to tell us about a good experience or make a complaint about an assistance service?