About us

From home to work, from work to holiday, SNCF Voyageurs is proud to have been part of French people's lives for all these years. But above all, it's the best motivation to keep moving forward.

It's not just our trains that are moving at breakneck speed, the world is too: our customers' expectations are changing, there are more and more passengers, and competition is shifting lines in all our markets. So we're convinced that our future is more than ever written in motion.

Our company, headed by Christophe Fanichet, was created on 1 January 2020 as part of the new unified public group SNCF, and we are a public company wholly owned by the holding company SNCF SA.

Our mission is to offer the best green mobility solutions for passengers, to meet everyone's needs in terms of supply, cost, quality of service and respect for the environment, by constantly adapting to new uses.

Every day, we do our utmost to meet the expectations of all our customers: passengers, but also transport organising authorities such as the State (INTERCITÉS trains) or the Regions (Transilien and TER), players in the mobility sector, manufacturers and constructors.

To fulfil our mission, we are organised around three main divisions - corresponding to the three carrier activities - which define and manage the travel offer:

• TGV-INTERCITÉS, for long-distance trains in France and Europe (TGV INOUI , OUIGO, INTERCITÉS, Eurostar, Thalys, TGV Lyria, etc.) ;
• TER, operator of regional trains for the eleven metropolitan regions, excluding Île-de-France and Corsica;
• Transilien, operator of 15 train and RER lines in Île-de-France for Île-de-France Mobilités.

Expert departments and centres operate transversally:

• the Industrial Division, which brings together the Material, Traction and Train Path Divisions. It is responsible for the industrial maintenance of the SNCF group's 17,000 trains and external customers (passengers and freight), as well as the development of new equipment. It is also responsible for operational excellence, an approach adopted to maximise our performance in terms of productivity, service quality and costs;
• The Passenger Safety Department defines the rules and tools that guarantee the safety of traffic, passengers and staff, and ensures that they are applied. It is also responsible for the conformity of rolling stock;
• the SNCF Connect & Tech subsidiary administers the SNCF Connect website and application;
• the General Secretariat manages cross-company functions (strategy, HR, communication, finance, energy, regulation, etc.).

Leader in the entire travel chain

Because you don't just become a railway operator, we are proud of our heritage, the know-how of the SNCF's businesses.

To meet the ever-changing needs of passengers, we strive every day to enrich and develop our expertise.

Our businesses cover the entire travel chain, from sales and transport to maintenance and security, with the customer at the centre:

• ticket sales and distribution, ticketing solutions ;
• passenger information ;
• driving
• on-board service and control
• routine and heavy maintenance of rolling stock ;
• engineering ;
• development of new equipment;
• operation in dense and regional areas;
• management of energy solutions ;
• etc.

Our expertise in all areas and the possible synergies between our different activities mean that we can offer tailor-made, end-to-end solutions to meet the needs of transport organising authorities in response to calls for tender.

To stay ahead of the game, our specialist teams are working on foresight and R&D projects to design the passenger transport of the future, or to improve the fluidity, accessibility and quality of rail travel on a day-to-day basis:

• new trains such as the hybrid TER, or the TGV M, which is modular, recyclable and connected;
• predictive maintenance;
• the Mass Transit of tomorrow;
• data;
• and many other projects.

SNCF Voyageurs is the proud custodian of a long history of records and firsts, which form the basis of our culture of innovation.

As a rail carrier, we have historically been in competition with other modes of transport: car, plane or medium and long-distance coach.

Competition has also always existed in ticket sales.

But today it extends to our specific businesses: passenger rail transport, digital services and industrial maintenance, activities that are gradually opening up to other operators.

We are determined to demonstrate our know-how and our demand for excellence in the face of our new competitors, whether in the context of calls for tender for conventional services (TER, Transilien and INTERCITÉS) or on the open access market for medium and long-distance lines.